4dgang Terms & Conditions – The Complete Guide for Malaysian Users

To access the full range of 4dgang services, you are required to register a valid account. The registration process requires you to provide truthful, accurate, and complete information. 4dgang reserves the right to verify the information you provide at any time.

Eligibility requirements for registering a 4dgang account:

• At least 18 years of age at the time of registration.
• A Malaysian citizen or permanent resident, or physically located in Malaysia at the time of registration.
• Never previously banned or excluded from the 4dgang platform.
• Not subject to any law prohibiting participation in online entertainment activities.
• Registering under your own name and not on behalf of another person.

Each individual is only permitted to hold one active account at any one time. Any attempt to register a second account, whether under your own name or another person's, is a serious breach of these terms. 4dgang will close all associated accounts and freeze any balances upon detection.

You are solely responsible for keeping your account password confidential. 4dgang will not be liable for any losses arising from unauthorised access to your account as a result of your own failure to safeguard your login credentials.

All financial transactions on the 4dgang platform are conducted in Malaysian Ringgit (MYR). 4dgang does not accept any foreign currency. All amounts are displayed in RM.

Accepted deposit methods at 4dgang:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (real-time transfer)
• FPX – Maybank2u
• FPX – CIMB Clicks
• Boost eWallet
• ShopeePay

To process a withdrawal, your account must have completed at least the basic level of KYC (Know Your Customer) verification. Daily withdrawal limits may be increased for VIP members who have completed full identity verification.

4dgang reserves the right to request additional supporting documents before processing withdrawals exceeding RM 10,000 or where suspicious activity is detected on the account. This is part of our AML (Anti-Money Laundering) compliance procedure.

4dgang offers a wide range of bonuses and promotions to its members. All bonuses are subject to the specific terms and wagering requirements set for each promotion. Failure to comply with these terms may result in the cancellation of the bonus and any associated winnings.

General principles applicable to all 4dgang bonuses:

• Every bonus carries a wagering requirement that must be met before any withdrawal can be made. The wagering rate will be stated in the specific terms of each promotion.
• Bonuses may only be used for wagering purposes within the 4dgang platform and may not be transferred to another person.
• Each member is entitled to claim the welcome bonus once only. Any attempt to claim it more than once through multiple accounts is a serious violation.
• The maximum bet limit while a bonus is active is RM 30 per spin or bet for slots. Placing bets that exceed this limit while a bonus is active may result in the cancellation of the bonus and any associated winnings.
• Different games contribute varying percentages towards wagering requirements. Slots typically contribute 100%, while table games may contribute only 10%–20%.
• 4dgang reserves the right to modify or withdraw any promotion at any time without prior notice.

Promotions and bonuses may not be combined unless explicitly stated in the relevant promotion's terms. Should 4dgang identify any attempt to abuse the bonus system — such as the use of bots, account collusion to exploit promotions, or betting strategies clearly designed to meet wagering requirements at minimal risk — 4dgang reserves the right to void all related bonuses and winnings and close the accounts involved.

4dgang offers a wide range of game categories including slots, Live Casino, poker, football, lottery, and progressive jackpots. Each game category has its own specific rules available in the platform's help section.

General rules that apply to all games on 4dgang:

• All games use a Random Number Generator (RNG) that has been independently certified by a third-party auditing body, ensuring fairness in every round of play.
• The results displayed on your screen after each round are final and cannot be altered once the round is complete.
• In the event of a technical disruption during gameplay, 4dgang will endeavour to resolve the situation based on the transaction data recorded in our system. Results recorded on 4dgang's servers are final in the event of a dispute.
• The use of any automated software, bots, or tools that provide an unfair advantage in any 4dgang game is strictly prohibited and may result in immediate account closure.
• For Sports Betting, including the Malaysia Super League, EPL, and other leagues, all odds are subject to change until the bet is accepted and confirmed by the 4dgang system. The odds displayed at the time of bet confirmation are the ones that apply.

4dgang conducts the KYC (Know Your Customer) process as part of our commitment to member security and compliance with industry best practices. This process helps us prevent fraud, money laundering, and access by underage individuals.

Documents that may be required during the KYC process:

• Identity Verification: Malaysian MyKad (front and back) or a valid passport.
• Address Verification: A utility bill, bank statement, or other official document showing your current address (dated within the last 3 months).
• Payment Method Verification: A screenshot or proof of ownership of the e-wallet or bank account used for the deposit.
• Selfie with Document: In some cases, we may request a selfie of you holding your identification document for further verification.

4dgang is committed to processing KYC documents within 24–48 business hours. All documents received are stored in a secure, encrypted environment and are accessible only by authorised personnel. 4dgang will not disclose your KYC information to any third party unless required by law.

4dgang treats responsible gaming as a priority, not an option. We provide a range of tools and resources to help our members maintain full control over their playing habits.

Self-control tools available at 4dgang:

• Daily / Weekly / Monthly Deposit Limits: Set a limit on the total amount you can deposit over a defined period. This limit takes effect immediately once set and can be reduced at any time. Increases to the limit only take effect after a 24-hour waiting period.
• Loss Limit: Set a maximum net loss limit over a defined period. Once the limit is reached, your account will not allow any new bets until the period expires.
• Session Time Limit: Limit the amount of time you can spend on the 4dgang platform per session or per day.
• Cooling-Off Period: Take a break ranging from 24 hours to 6 weeks. During this period, your account cannot be used for any betting activity.
• Self-Exclusion: Exclude yourself from the 4dgang platform for a period of 6 months, 1 year, 5 years, or permanently. All marketing communications from 4dgang will also be stopped immediately.

4dgang takes problem gambling seriously. If you or someone you know is showing signs of a gambling problem, please visit the Responsible Gaming us for more information and support resources.

4dgang reserves the right to suspend, restrict, or close any account without prior notice in the event of a breach of these terms and conditions, or in the following situations:

• Registration of multiple accounts by the same individual.
• Providing false or misleading personal information during registration or the KYC process.
• The use of bots, automated tools, or any other means to exploit the 4dgang gaming system.
• Attempting to abuse the bonus or promotions system, including colluding with other members for that purpose.
• Suspected activities related to money laundering or illegal financing.
• Individuals under the age of 18 registering or playing on 4dgang.
• Attempts to hack, disrupt, or damage 4dgang's systems, servers, or networks.
• Threatening, abusive, or harassing behaviour towards 4dgang staff or other members.

If you wish to voluntarily close your 4dgang account, you may do so by contacting our customer support team. Any valid remaining balance in your account will be returned to you once the KYC verification process has been completed.

4dgang is committed to resolving all disputes fairly and within a reasonable timeframe. If you have a complaint regarding any aspect of 4dgang's services, please follow the procedure below:

1. Contact Customer Support: Submit your complaint via live chat or email to support@4dgang.biz with full details of the issue, including the date, time, transaction ID (if applicable), and a clear description of the problem.
2. Response Time: The 4dgang support team will review your complaint and respond within 48 business hours for general issues, or within 7 business days for more complex cases requiring thorough investigation.
3. Escalation: If you are not satisfied with the initial resolution, you may request that your case be escalated to 4dgang senior management by including "Complaint Escalation" in the subject line of your email.

In any dispute relating to game results, the records stored on 4dgang's servers are the definitive proof. Our system data is more reliable than screenshots or recordings provided by players, which may be incomplete or altered.

The 4dgang platform and services are provided on an "as-is" basis. While we make every effort to ensure the platform runs smoothly at all times, 4dgang does not guarantee that services will always be available or free from interruptions or technical errors.

4dgang's liability limits:

• 4dgang will not be liable for any losses resulting from technical disruptions, system failures, or internet connectivity issues beyond our reasonable control.
• 4dgang is not liable for any indirect, incidental, or consequential losses that may arise from your use of our platform.
• 4dgang's total liability to any member in respect of claims arising from use of the platform shall not exceed the total amount deposited by that member in the 12 months preceding the claim.
• 4dgang is not responsible for the content, products, or services that may appear on any third-party links.

This disclaimer does not limit any rights afforded to users under applicable Malaysian law.

4dgang reserves the right to modify, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon publication on the 4dgang website, unless otherwise stated.

4dgang will endeavour to notify members of significant amendments via:

• In-platform notifications upon login.
• Email to the address registered on your account.
• Announcements on the official 4dgang website.

It is your responsibility to review these terms and conditions periodically. Your continued use of the 4dgang platform after any amendments take effect will be considered acceptance of the updated terms.

If you have any questions about these terms and conditions, please contact the 4dgang customer support team by email at support@4dgang.biz or via live chat on our platform. We operate 24 hours a day, 7 days a week, in Bahasa Malaysia.